Welcome to BotVee AI ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered services.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services.
1.1 Personal Information
- Name
- Email address
- Phone number (only when you add team members within the platform)
1.2 Account Information
When you register on our platform, we may collect:
- Name
- Email address
- Login credentials
- Account preferences
1.3 Team Member Information
When you add team members to your workspace, we may collect:
- Name
- Phone number
This information is used to manage team collaboration within the platform.
1.4 Chat & Interaction Data
When using our AI chatbot services, we may collect:
- Messages sent through the chatbot
- Interaction logs
- Customer queries and responses
This data may be used to improve and train our AI systems.
1.5 Usage Data
We may automatically collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Usage behavior
1.6 Cookies
We use cookies and similar technologies to:
- Maintain login sessions
- Improve functionality
- Enhance user experience
By using our website, you agree to our use of cookies.
2. How We Use Your Information
We use your information to:
- ✓Provide and operate our services
- ✓Manage user accounts and authentication
- ✓Improve and personalize user experience
- ✓Train and enhance AI chatbot performance
- ✓Process payments
- ✓Communicate with users
- ✓Monitor usage and performance
- ✓Ensure security and prevent fraud
3. Third-Party Services
We use trusted third-party services to operate our platform, including:
- OpenAI – for AI processing
- Supabase – for database and authentication
- Vercel – for hosting infrastructure
- Stripe – for payment processing
These third-party services may process your data according to their own privacy policies.
4. Data Sharing
We do not sell your personal information. We may share data only in the following cases:
- With service providers necessary to run the platform
- To comply with legal obligations
- To protect our rights and prevent fraud
5. Data Security
We implement industry-standard security measures to protect your data.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
7. Your Rights
You have the right to:
To exercise your rights, contact us at: support@botvee.ai
8. International Users (GDPR Compliance)
If you access our services from outside Pakistan, including the European Economic Area (EEA), you may have additional rights under data protection laws, including:
- Access, correction, or deletion of your data
- Restriction or objection to processing
- Data portability
9. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under 18.
10. Data Location
Our services are operated from Pakistan. By using our services, you consent to the processing of your information in Pakistan and other countries where our service providers operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: support@botvee.ai
🌍 Location: Pakistan