BotVee AI ("we", "our", "us") is committed to protecting the privacy and personal data of users in accordance with the General Data Protection Regulation (GDPR).
This page explains how we collect, process, and protect personal data of users located in the European Economic Area (EEA).
1. Data Controller
For the purposes of GDPR, BotVee AI is the data controller responsible for your personal data.
📧 Contact: support@botvee.ai
🌍 Location: Pakistan
2. Personal Data We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number (only when adding team members)
- Account information
- Chat and interaction data
- Usage data (IP address, browser, device)
3. Legal Basis for Processing
We process your data under the following legal bases:
3.1 Consent
When you provide your information or accept cookies.
3.2 Contract
To provide our services when you create an account.
3.3 Legitimate Interests
To improve our services, ensure security, and prevent fraud.
3.4 Legal Obligations
To comply with applicable laws.
4. How We Use Your Data
We use your data to:
- Provide and operate our services
- Manage accounts and authentication
- Improve AI chatbot performance
- Process payments
- Communicate with users
- Ensure security and prevent misuse
5. Data Sharing
We may share your data with trusted third-party services, including:
- OpenAI (AI processing)
- Supabase (database & authentication)
- Vercel (hosting)
- Stripe (payment processing)
These providers process data in accordance with their own policies and applicable laws.
6. International Data Transfers
Your data may be transferred and processed outside the European Economic Area (EEA), including in Pakistan and other countries where our service providers operate.
We ensure that appropriate safeguards are in place to protect your data.
7. Your GDPR Rights
If you are located in the EEA, you have the following rights:
- Right to Access – request a copy of your data
- Right to Rectification – correct inaccurate data
- Right to Erasure – request deletion of your data
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent
To exercise these rights, contact us at: support@botvee.ai
8. Data Retention
We retain personal data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.
10. Automated Decision-Making
BotVee AI uses artificial intelligence to generate responses. These outputs are automated and may not always be accurate.
Users should not rely solely on AI-generated responses for critical decisions.
11. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority in the EEA.
12. Updates
We may update this GDPR Compliance page from time to time. Changes will be posted with a revised date.
13. Contact Us
If you have any questions about GDPR or your data, contact us:
📧 Email: support@botvee.ai
🌍 Location: Pakistan