How Chatbots Work in Botvee

• How the Botvee chatbot processes user messages
• How training data influences chatbot responses
• How AI generates answers for users
• How human handoff works when the bot cannot help
• How Botvee stores and tracks conversations

When a visitor opens your website, the Botvee chatbot widget appears on the page. The user can start a conversation by typing a message or asking a question such as "What services do you offer?" or "What are your pricing plans?"

Once a user sends a message, the chatbot receives the request and begins processing it. The system analyzes the user's question, the context of the message, and relevant information from the bot's training data.

Botvee checks the knowledge base used to train the chatbot — including website pages, uploaded documents, and text training content. If the question matches any information in the training data, the bot uses that content to generate a response.

Using artificial intelligence, Botvee creates a natural, conversational response based on available information. Because the system uses AI, responses are more natural compared to traditional rule-based chatbots.

The chatbot sends the message back to the visitor in the chat window. Botvee can handle multiple conversations at the same time, allowing businesses to support many visitors simultaneously.

If the chatbot cannot fully solve a user's problem, the conversation can be transferred to a human agent. When enabled, users can request human assistance and a support agent can take over the conversation directly.

Botvee automatically saves conversations if the Auto-save Conversations feature is enabled. Saved conversations help you review customer questions, improve chatbot training, and identify common issues.

Chatbot is not answering correctly — Review the bot's training data and add more relevant information. Users want to speak with a real person — Enable the Human Handoff feature in bot settings. Chatbot not responding on the website — Ensure the chatbot widget or plugin is installed correctly.