Customer support

Answers that sound human, trained on your business

Point Botvee at your website, upload your documents or pick files from Google Drive. It answers from what it has learned, follows the thread, and replies in the customer's language.

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Works on

Noor ApparelAI assistant · Replies in seconds

Multan delivery hoti hai? Kitne din lagte hain?

Noor Apparel · AI assistant

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botvee.ai

In this chat, Botvee

Replied in Roman Urdu
Used your exchange policy
Solved without your team

Example conversation, played live

What you get

9 channels

one agent, one inbox

Trains on your website by URL

Learns from PDF, Word, text and CSV files

Imports files from Google Drive

Retrain any time your content changes

Replies in the customer's language, including Roman Urdu

Understands voice notes, photos and documents customers send

Looks up order status in Shopify or WooCommerce

Opens a support ticket when something needs follow-up

Turn the AI off per channel or by schedule, with an away message

Test it in the playground before going live

See it working

Channels

One agent, everywhere your customers are

Install on any website with one line of code, or use the WordPress plugin or the Shopify app. Then put the same agent on WhatsApp, Instagram, Messenger, Telegram, Discord and email.

Website widget, installed with one line
WhatsApp, Instagram, Messenger, Telegram, Discord and email
One inbox for every channel

Three channels, one agentExample

Where is my order?
Is this in medium?
How do I return it?

Always on

Awake when your team is not

Most questions arrive when your team is offline. Botvee answers them as they come in, day or night, and checks order status in your store itself. If you want the AI on only at certain hours, give it a schedule.

Covers nights, weekends and holidays
On or off per channel, or by schedule
An away message while it is off

A day at your storeExample

Midnight to midnight

12:00 AM

Your team

9 AM to 6 PM

Botvee

All 24 hours

12 AM6 AM12 PM6 PM12 AM

1:15 AMDo you deliver to Multan?
6:40 AMCan I change the size?
11:48 PMWhere is my order #4521?

All three answered while your team was offline

Follow-up

What the AI cannot solve, it passes on

When something needs a person, the AI opens a support ticket for your team or brings a teammate into the chat. Customers can ask about their tickets in the chat, and can be emailed when a ticket's status changes.

Tickets with status, priority and assignee
Ticket text in English, whatever language the customer wrote in
A teammate can take over any chat

Today's questionsExample

Where is my order?
Do you deliver to my city?
What is the return policy?
My parcel arrived damaged

Waiting for the first question of the day

And this is what your team sees

The real Botvee dashboard, on the pages this work lands in.

botvee.ai/dashboard/inbox

DashboardInbox

Sample data

Search conversations

Ayesha Khan

Store assistant · ayesha.k@gmail.com

Sara is live

Mera order #4521 kahan hai? It was supposed to come yesterday.

Your order #4521 was shipped on Monday. Orders to Lahore usually arrive in 2–3 working days.

Botvee AI · 3s

The last parcel arrived damaged. Can I talk to someone?

Handed to your team with the full conversation

Hi Ayesha, Sara here. I've marked this one to be packed with extra care and added a free replacement bag. Sorry about last time.

Sara · your team

Reply to Ayesha…

Every chat from every channel, with who is handling it