Refund Policy
Effective: 30 April 2026
|7-Day Refund Window
|Version 3.1
BOTVEE (PRIVATE) LIMITED · SECP: 0326112 · FBR: I510669
Core Rule
Monthly plans: 7-day full refund. Annual plans: 30-day pro-rated refund. Time-based eligibility only — not based on normal usage. Abuse/fraud cases excluded. Force majeure handled fairly case-by-case.
Scope
BOTVEE (PRIVATE) LIMITED provides subscription-based SaaS. This policy applies to all purchases made through www.botvee.ai processed via Stripe.
Monthly Subscriptions — 7-Day Full Refund
2.1 Eligibility Conditions
- Submit refund request within 7 calendar days of the billing date
- Email refund@botvee.ai from your registered account email address
- Account has not been terminated for Terms of Service or AUP violation
Refund eligibility is based on time only. Normal platform usage during the 7-day window does not affect eligibility.
2.2 After 7 Days
Refund requests submitted after 7 calendar days of the billing date will not be approved for monthly plans. Your subscription remains active and accessible until the end of the paid period if you cancel.
Annual Subscriptions — Pro-Rated Refund
Refund Formula: (Total Annual Fee ÷ 12) × Number of Remaining Full Months
| Request Timing | Outcome |
|---|---|
| Within 7 days of annual billing | Full refund of annual charge |
| Day 8 to Day 30 of annual billing | Pro-rated refund of remaining full unused months |
| After Day 30 of annual billing | No refund; access continues until end of annual period |
Example: Annual plan charged 1 January. Cancellation requested 20 February. After 30-day window — no refund. Access continues until 31 December.
Free Trial
No charge is applied during the 7-day free trial period. No refund applicable for trial periods. If the subscription is not cancelled before the trial ends, your selected paid plan begins billing automatically.
Abuse & Fraud Exclusions
Note
These exclusions apply only to bad-faith users. All legitimate customers with genuine billing concerns are treated fairly and encouraged to contact us before initiating any formal dispute.
- Accounts terminated for fraud, deliberate Terms of Service violation, or Acceptable Use Policy breach
- Systematic abuse of platform resources causing degraded service for other users
- Intentional circumvention of subscription restrictions (e.g., repeated abuse of free trial offers)
Force Majeure & Exceptional Circumstances
- Extended Botvee-caused platform downtime (less than 50% uptime for more than 72 consecutive hours): eligible for pro-rated service credit for the affected period
- Force majeure events (natural disasters, pandemics, government orders): subscription may be extended by the disruption duration rather than refunded, at Botvee's discretion
- Third-party provider outages (Stripe, Supabase, OpenAI, Vercel): generally not eligible for automatic refunds, but each case is reviewed fairly — contact support@botvee.ai
- Billing errors (duplicate charges, incorrect amounts): full refund of overcharged amount processed within 5 business days of confirmed identification
How to Cancel
Method 1 — Account Dashboard (Preferred)
- Log in at www.botvee.ai
- Navigate to Settings → Billing → Cancel Subscription
- Confirm cancellation — access continues until end of paid period
- Confirmation email sent to registered address
Method 2 — Email
Email support@botvee.ai — Subject: "Subscription Cancellation — [Account Email]". Processed within 1 business day with written confirmation.
How to Request a Refund
Email: refund@botvee.ai — Subject: "Refund Request — [Your Account Email]"
Include: registered account email, plan name, billing date, and reason. Acknowledged within 24 business hours. Approved refunds initiated within 2 business days.
Processing Times
| Payment Method | Processing Time | Notes |
|---|---|---|
| Stripe — Credit/Debit Card | 5–10 business days | Bank processing time — outside Botvee's control |
| Stripe — PayPal | 3–5 business days | PayPal processing time |
| Bank Transfer | 7–14 business days | Varies by bank and country |
Chargebacks & Payment Disputes
Important
Initiating a bank chargeback or payment dispute without first contacting Botvee may result in account suspension and formal investigation. Contact refund@botvee.ai first — most genuine billing issues are resolved within 2 business days.
Applicable Law — EU Consumer Rights
This policy is governed by Pakistani law including Contract Act 1872 and Sale of Goods Act 1930. EU and UK users: Consumer Rights Directive 2011/83/EU provides a 14-day statutory right of withdrawal for digital service contracts. However, under Art.16(m) of that Directive, this right may be lost where the consumer has given explicit prior consent for the service to commence during the withdrawal period and acknowledged loss of the right.
By starting your Botvee trial or paid subscription, you explicitly acknowledge that digital service delivery commences immediately, that you are aware of the effect on your withdrawal right, and that Botvee's 7-day refund window is offered as a goodwill policy in addition to any applicable statutory rights.
Contact
Refund Requests
General Support
Company
BOTVEE (PRIVATE) LIMITED
Address
Ward Number 3, Near Government Boys High School, Golarchi, District Badin, Sindh 72220, Pakistan