Scope
Botvee provides subscription-based SaaS. The current plans and their prices — including Plus tiers, add-ons, and custom pricing — are the ones shown at botvee.ai/pricing; they are not restated here, so this page can never quote a price we are no longer charging. Annual plans are billed once in advance for a 12-month term (offered at a discount versus monthly).
Read this first — who took your money decides who refunds it
Botvee is paid for through one of the routes below, and the refund route follows the payment route:
- Paid on botvee.ai (Paddle). All refund requests are made to the Botvee support team at refund@botvee.ai — not to Paddle, your bank or anyone else. Once we approve a refund, Paddle, our Merchant of Record, returns the money to your original payment method.
- Installed from the Shopify App Store. Shopify charges you, not Botvee — the amount appears on your Shopify invoice, and Botvee never holds it. We therefore cannot return it to you directly. Cancel from the Botvee app inside your Shopify admin, and raise any refund with Shopify Support, under Shopify's own billing terms. If you believe a Shopify charge was wrong, email refund@botvee.ai anyway — we will confirm what was charged and support your request to Shopify, and where we are able to reverse or credit it we will.
Monthly Subscriptions — 7-Day Full Refund
2.1 Eligibility
(1) Request within 7 calendar days of the billing date; (2) email refund@botvee.ai from your registered account email; (3) the account has not been terminated for a Terms of Service or AUP violation. Eligibility is based on time only; normal use during the window does not affect it.
2.2 After 7 days
The month already under way is not refunded. Once you are past the 7-day window, that billing month has been paid for and stays paid for. Cancelling stops the next charge — your subscription keeps working until the end of the month you have paid for, and nothing further is taken.
Annual Subscriptions — Pro-Rated Refund
An annual plan can be refunded at any point in the year — there is no cut-off after which your money is simply kept. What you get back is the part of the year you have not used yet.
Formula: (Total annual fee ÷ 12) × the number of whole months still unused. The month currently running is not refunded, because it has already begun.
| Request Timing | Outcome |
|---|---|
| Within 7 days of the annual charge | Full refund of the annual charge |
| At any time after that, during the term | Pro-rated refund of every whole month still unused. The month in progress is not refunded. |
Example: an annual plan is charged on 1 January and you ask to cancel on 20 April. April is under way, so it is not refunded; May to December — eight whole months — are. You receive (annual fee ÷ 12) × 8, and access ends when the refund is issued.
Credit Packs — Separate From Your Plan
4.1 What a credit pack is
A credit pack is a one-time purchase of 1,000 extra credits, added on top of a paid plan. It is valid for 30 days from the date you buy it; after 30 days, any of its credits you have not used expire. A pack is bought and refunded separately from your subscription: refunding a pack does not affect your plan, and refunding or cancelling your plan does not refund packs you bought.
4.2 When a pack can be refunded
All three must be true: (1) you ask within 7 calendar days of buying the pack — counted from that pack's purchase date, not your plan's billing date; (2) none of that pack's credits have been used; and (3) the account has not been terminated for a Terms of Service or AUP violation. If you bought several packs, each pack is judged on its own.
4.3 When a pack cannot be refunded
- More than 7 days have passed since you bought it.
- Any credit from the pack has been used, even one.
- The pack's 30 days have ended. Expired pack credits are not refunded.
- Your plan's monthly credits are never refunded on their own. They are part of your plan and follow the plan's refund rules in Sections 2 and 3.
4.4 How to request it
Email the Botvee support team at refund@botvee.ai from your registered account email, subject "Credit Pack Refund — [Account Email]", with the pack's purchase date and the invoice or transaction ID from Dashboard → Billing → Plan & Invoices. We check the pack's usage and reply within 2 business days. If approved, the pack's credits are removed and the full pack price is returned to your original payment method (5–10 business days).
Free plan
There is no charge for the Free plan. Where a one-time $1 card verification is required, it is refunded automatically and is not a subscription.
Abuse and Fraud Exclusions
These exclusions apply only to bad-faith users. Legitimate customers with genuine billing concerns are treated fairly and encouraged to contact us first.
Refunds are not available where the account is terminated for fraud, deliberate Terms of Service or AUP violation, systematic abuse of platform resources degrading service for others, intentional circumvention of subscription restrictions (for example, repeated abuse of the Free plan or card verification), or holding an account in breach of our age policy.
In those cases the plan stops and the remaining paid period is forfeited — there is no pro-rated return of the unused part, whether the plan was monthly or annual. Where an account is suspended while we investigate rather than terminated, billing is suspended with it; if the concern is not made out, the account and the remaining period are restored in full.
Force Majeure and Exceptional Circumstances
- Extended Botvee-caused downtime (less than 50% availability for more than 72 consecutive hours): eligible for a pro-rated service credit for the affected period.
- Force-majeure events (natural disasters, epidemics/pandemics, government orders): at Botvee's discretion, the subscription may be extended by the disruption period rather than refunded.
- Third-party provider outages (payment, hosting, AI, messaging, or courier providers): generally not eligible for automatic refunds, but each case is reviewed fairly — contact support@botvee.ai.
- Billing errors (duplicate charges, incorrect amounts): the overcharged amount is fully refunded, generally within 5 business days of confirmed identification.
How to Cancel
Method 1 — Dashboard (preferred)
Log in → Settings → Billing → Cancel Subscription → confirm. You will be asked to confirm your identity again before the cancellation goes through, even though you are already signed in — billing is a sensitive area and is protected by step-up re-authentication. This is expected, not an error. Access continues until the end of the paid period; a confirmation email is sent.
If you are billed through Shopify, cancel from the Botvee app inside your Shopify admin instead — cancelling there is what stops the Shopify charge.
Method 2 — Email
Email support@botvee.ai (subject: "Subscription Cancellation — [Account Email]"). Processed within a reasonable time with written confirmation.
How to Request a Refund
Every refund — plan or credit pack — is requested from the Botvee support team only, at refund@botvee.ai (subject: "Refund Request — [Account Email]"). Please do not request it from Paddle, your bank or a third party; we handle it end to end. Include: your registered account email, what you want refunded (plan or credit pack), the purchase or billing date, the invoice or transaction ID, and the reason. We reply within 2 business days, and approved refunds are initiated within 2 business days of approval.
Processing Times
| Payment Method | Processing Time | Notes |
|---|---|---|
| Card (via Paddle) | 5–10 business days | Request the refund from the Botvee support team at refund@botvee.ai. Once approved, Paddle, our Merchant of Record, returns it to the original payment method. |
| Shopify billing | Per Shopify's process | Handled by Shopify, not Botvee — see Section 1. |
Refunds are always issued back to the original payment method — we cannot send them to a different card, to a bank account, or by any other route. Once Botvee initiates the refund, how long it takes to appear is determined by your card issuer or bank.
Chargebacks and Payment Disputes
Please contact refund@botvee.ai before initiating a bank chargeback or payment dispute. Filing a chargeback without first contacting us may result in account suspension pending investigation. Most genuine billing issues are resolved quickly.
Applicable Law and EU/UK Consumer Rights
This Policy is governed by Pakistani law, including the Contract Act, 1872 and the Sale of Goods Act, 1930. EU and UK consumers: the Consumer Rights Directive 2011/83/EU (and equivalent UK law) provides a 14-day statutory right of withdrawal for digital-service contracts. Under Art. 16(m), this right may be lost where you have given explicit prior consent for the service to begin during the withdrawal period and acknowledged that you will lose the right. By starting a paid subscription, you acknowledge that digital service delivery begins immediately and its effect on your withdrawal right; Botvee's refund windows are offered in addition to, and do not limit, any mandatory statutory rights that apply to you. Where local law provides stronger rights, those rights prevail.
Contact
Refunds
Support
Company
BOTVEE (PRIVATE) LIMITED
Postal
Ward No. 3, Near Government Boys High School, Golarchi, District Badin, Sindh 72220, Pakistan