Human handoff
The AI knows its limits, and your team gets the context
When a conversation needs a person, it moves to your shared inbox with the full transcript and an AI summary. Your team takes over live on any channel, and the AI carries on when they are done.
Live in minutes
botvee.aiIn this chat, Botvee
- Spotted an upset customer
- Brought in your team
- Passed on the full chat
Example conversation, played live
What you get
Full context
on every handoff
Hands over when a customer asks for a person or is clearly upset
Full transcript and an AI summary beside every chat
Email alerts to the people who look after that agent
Shared inbox: claim, assign and transfer chats
Live takeover on the channel the customer used
WhatsApp after 24 hours: a template first, your reply once they answer
Telegram Business: reply yourself and the AI stops
Roles: owner, admin, agent, viewer
Translate messages and replies in the inbox
Customers rate the AI and your team member, 1 to 5 stars
See it working
The handover
Your team steps in with the full story
When a customer is upset or asks for a person, the chat moves to your inbox with what was said, an AI summary, and its topic, mood and priority.
- Topic, mood and priority tagged by the AI
- Suggested replies and macros for your team
- A ticket is opened when it needs follow-up
The last parcel arrived damaged. Can I talk to someone?
- Customer
- Ayesha Khan · WhatsApp
- Topic
- Complaint
- Mood
- Negative
- Priority
- High
- Order
- #4521 · Delivered · COD
AI and people
Your team only sees the chats that need them
The AI answers the repeat questions and passes on the rest. AI and human activity are tracked separately, so you can see which side needs attention.
- AI and human activity, charted separately
- CSAT scores and star ratings
- Response-time tracking
- Where is my order?
- Do you deliver to my city?
- What is the return policy?
- My parcel arrived damaged
Back to the customer
Your reply reaches them where they wrote
Agent replies go out on the customer's own channel: the website chat, WhatsApp, Instagram, Messenger, Telegram, Discord or email. In the website chat, the customer sees who has joined.
- The customer sees who joined the chat
- Email them a link to continue on any device
- With team hours set, they are told when you are next available
Where is my order?- Is this in medium?
How do I return it?
And this is what your team sees
The real Botvee dashboard, on the pages this work lands in.
Ayesha Khan
Store assistant · ayesha.k@gmail.com
Botvee AI · 3s
Sara · your team
Who is handling each chat: the AI or a person
Sample data