Issue Reporting

Issue Reports capture the problems your AI could not solve and forward them to you, instead of letting them disappear.

How an issue is created

• The AI detects the problem is still unresolved after a number of messages
• The visitor clicks “Report Issue” and submits details
• The visitor asks the AI to forward the issue — for example “forward my issue”

What happens next

1. 1

   The issue appears on your Issue Reports page

2. 2

   It stays linked to the conversation that created it

3. 3

   You open it and read the full context

4. 4

   You act on it manually and mark it resolved

What you can see

• The visitor’s description in their own words
• The complete transcript around the failure
• Which agent and channel it came from
• Exactly where the AI lost the thread

Notifications

• The issue shows up in your dashboard immediately
• Email notification if enabled
• The count is visible on your Overview so nothing sits unnoticed

Issue Reports vs Support Tickets