Booking System

Visitors book appointments inside the chat, without leaving your website or filling in a separate form.

How booking works

1. 1

   A visitor shows interest, or asks to book

2. 2

   The agent offers booking at the right moment

3. 3

   Available slots are generated from your availability rules

4. 4

   The visitor picks a service, a date and a time

5. 5

   Details are collected and the booking is confirmed instantly

Slot capacity is validated on the server, so two people cannot take the last slot at the same time.

Availability & working hours

• Working days — enable or disable each day, Monday to Sunday
• Time range — for example 9:00 AM to 5:00 PM per day
• Slot duration — how long one meeting lasts, 30 minutes is a good default
• Buffer time — a 5–15 minute gap between bookings so you are not back-to-back
• Blocked times — block holidays or a specific afternoon without changing your rules

Services

A service is what the visitor is actually booking. For each one you set:

• Name — Consultation, Demo Call, Site Visit
• Description, duration, price and maximum capacity
• A colour and icon so it is recognisable in the chat and dashboard
• Which AI Agent may offer it

Booking behaviour

• Intent-based — the agent notices interest and offers a slot itself
• User-requested — the visitor asks to book and the modal opens
• Keyword triggered — phrases like “book a call” open booking directly

After a booking

• The slot is reserved and appears under Dashboard → Bookings
• A confirmation is sent to the customer
• With Google Calendar connected, the event is created in your calendar and your real busy times are respected
• Reminder channels can notify you by email or on your connected messaging channel

Best practices

• Define working days properly — the most common mistake is leaving every day off
• Use 30-minute slots as standard
• Always add buffer time
• Keep services few and clearly named
• Book a test appointment yourself before launch