Browse Abandonment

Browse Abandonment sends a friendly reminder to shoppers who looked at a product for a while and then left without buying. Many shoppers are interested but get distracted; one short message about the product they looked at often brings them back. It works on WooCommerce and Shopify stores.

Before you start

• A connected store — WooCommerce through the Botvee WordPress plugin, or Shopify
• A way to reach the shopper — WhatsApp or an email account connected to the same AI agent
• On WooCommerce — Switch on “Browse abandonment” under “Send shopper activity to Botvee” in the plugin. It is off by default

How to set it up

1. 1

   Switch it on

   Open Dashboard → Explore Features and turn on Browse Abandonment. It then appears in the side menu

2. 2

   Open the page

   Click Browse Abandonment in the side menu

3. 3

   Pick one AI agent

   Settings belong to one agent, so choose it at the top, then click “Settings”

4. 4

   Turn on “Track product views”

   Botvee then notices shoppers who spend over 2 minutes on a product and leave

5. 5

   Choose where reminders go

   Under “Send reminders on”, switch on WhatsApp, Email or both. Only channels connected to this agent can be switched on

6. 6

   Set the timing

   “Wait before 1st reminder (mins)”, “Reminders” (1 to 5) and “Gap between them (hours)”. A short wait catches the shopper while they still remember

7. 7

   Set Quiet Hours

   Pick a start and end time so nothing goes out at night

8. 8

   Choose a WhatsApp template

   Needed for shoppers who have not written to you in the last 24 hours. See WhatsApp Templates

9. 9

   Click “Save Settings”

   Tracking and reminders start from new product views

What happens next

1. 1Shopper views a product
2. 2Stays over 2 minutes
3. 3Leaves without buying
4. 4Waits your chosen time
5. 5Reminder on WhatsApp or email

• A reminder is sent only if the shopper’s phone or email is known — for example from the chat, a lead form or an earlier order
• No reminder goes out during your quiet hours
• If the shopper buys, the session is marked Recovered and reminders stop

What you can do with it

• See every visit — “Recent Browse Sessions” shows each product, shopper, time spent and status: Viewing, Abandoned, Notified or Recovered
• Measure results — Total tracked views, Abandoned (ready), Nudges sent and Recovered (bought)
• Search — By product or customer

Good to know

• Works on every plan, Free included
• Works with WooCommerce stores through the Botvee WordPress plugin, and with Shopify stores
• Each reminder uses 2 credits
• WhatsApp reminders to people who have not written to you in 24 hours need an approved template, and Meta charges for these marketing templates. See WhatsApp Templates

Troubleshooting

• No sessions appear — On WooCommerce, check “Browse abandonment” is switched on in the plugin. On any store, check the chat widget is on your product pages
• Sessions show but no reminders go — The shopper’s phone or email is not known, or no channel is switched on under “Send reminders on”
• WhatsApp reminders fail — Choose an approved template in Settings, and check you have a payment method in Meta