Email (SMTP + IMAP)

Connect any mailbox — your own mail server, Google Workspace, Microsoft 365, Zoho, Yahoo — and Botvee both sends from it and reads replies out of it.

How it differs from Resend

What you need

• SMTP host, port and login for sending
• IMAP host and login for receiving (optional, but needed for replies)
• An AI Agent created in Botvee

Presets

Pick your mail host and Botvee fills in every server setting for you.

Step 1 — Connect the mailbox

1. 1

   Open Dashboard → Integrations → Email (SMTP)

2. 2

   Click Add email account and choose SMTP + IMAP

3. 3

   Pick your mail host from the preset list

   hosts and ports fill in automatically

4. 4

   Enter your email address as the username and your app password

5. 5

   Tick TLS/SSL for port 465; leave it off for 587

6. 6

   Check the receiving details

   IMAP host and port (993 for almost every host)

7. 7

   Add a separate IMAP user or password only if your host differs from SMTP

8. 8

   Click Connect & verify

Verification opens a real SMTP handshake and a real IMAP login, so a wrong host, port or password is reported straight away.

Step 2 — Route incoming mail to an AI Agent

1. 1

   In the same dialog, under Receive into your Inbox, enter the address customers email

2. 2

   Pick the AI Agent that should answer it

3. 3

   Under “Poll this mailbox”, select the SMTP account you just connected

4. 4

   Save the inbound route

   this switches IMAP polling on

Step 3 — Check it works

• Send a real email to the mailbox from another address
• Click Fetch now on the account row — it polls immediately instead of waiting for the next sweep
• The email appears in Dashboard → Inbox as an Email conversation
• Reply from the Inbox and confirm it arrives on the same thread

How polling behaves

• Botvee checks the mailbox every few minutes — it does not hold a permanent connection
• Only mail that arrives after you connect is read. Your existing inbox is left completely alone
• Progress is tracked per message, so a poll interrupted halfway resumes where it stopped instead of re-reading
• Each message is processed once, even if it is delivered or replayed twice
• Fetch now is there for when you do not want to wait

Safety built in

• Bounces, out-of-office replies and mailing-list mail are stored but never auto-answered
• Auto-replies are capped per thread, so a misbehaving mail robot cannot loop with yours
• Passwords are encrypted at rest and never displayed again after saving
• If a poll fails, the reason appears on the account row in Integrations instead of failing silently

Troubleshooting

• Authentication failed — on Gmail, Workspace or Microsoft 365 you almost certainly need an app password, not your login password
• Google Workspace rejects the IMAP login — ask your admin to enable IMAP in the Google Admin console
• Connection timed out — check the port, and that TLS/SSL matches it (465 on, 587 off)
• Connected but nothing arrives — check the inbound route exists and names the right agent, then click Fetch now
• Sending works, receiving does not — the account needs an IMAP host; the row will say “Send only” until you add one

Notes

• An address can belong to only one Botvee workspace
• You can connect several mailboxes, one per AI Agent
• Choose which account is the default for outgoing mail with the star action