Stock Alerts

Stock Alerts lets shoppers ask to be told when a sold-out product is back. When it is back in stock, Botvee tells them on WhatsApp or by email. A sold-out page stops being a lost sale and becomes a list of people ready to buy. It works on WooCommerce and Shopify stores.

Before you start

• A connected WooCommerce or Shopify store — With the chat widget on your product pages
• WhatsApp or an email account connected to the same AI agent — To send the alert

How to set it up

1. 1

   Switch it on

   Open Dashboard → Explore Features and turn on Stock Alerts

2. 2

   Open the page

   Click Stock Alerts in the side menu

3. 3

   Pick one AI agent

   Then click “Settings”

4. 4

   Turn on “Let visitors subscribe to alerts”

   The “Notify me” box then appears on sold-out products

5. 5

   Choose the channels

   WhatsApp, Email or both. This decides whether the box asks for a WhatsApp number, an email, or either

6. 6

   Set “Wait before telling them (mins)” and Quiet Hours

   So alerts do not go out at night

7. 7

   Choose a WhatsApp template

   For shoppers who have not written to you in 24 hours

8. 8

   Click “Save Settings”

   The “Notify me” box appears on sold-out products

What happens next

1. 1Shopper sees a sold-out product
2. 2Leaves a WhatsApp number or email
3. 3You restock
4. 4Botvee checks real stock
5. 5Shopper is told

• A “Notify me when back in stock” box appears on sold-out product pages. On Shopify it follows the variant the shopper picks, so a sold-out size gets the box and an in-stock size does not
• Botvee checks your real stock before sending, so nobody is told about a product that is still sold out
• The AI can also take a request in the chat when a customer asks about a sold-out product (switch on “Back-in-Stock Alerts” in Agent Settings)

What you can do with it

• See every request — As Waiting, Notified or Purchased
• Decide what to restock — Products with many people waiting show real demand
• Check the message — Open a request to see what was sent, or why nothing has been sent yet

Good to know

• Works on every plan, Free included
• Works with WooCommerce stores (through the Botvee WordPress plugin) and Shopify stores
• Each alert uses 2 credits
• The back-in-stock WhatsApp template is a utility template. See WhatsApp Templates

Troubleshooting

• The box does not show — Check “Let visitors subscribe to alerts” is on, at least one channel is chosen, and the chat widget is on the product page
• Requests stay Waiting — The product is still out of stock in your store, or the wait time has not passed
• The alert was not delivered on WhatsApp — Pick an approved template and check your Meta payment method