WhatsApp Business

Put your AI agent on your own WhatsApp Business number. Customers message you as usual and get an answer in seconds, day or night. The same number can also send order alerts, COD confirmations, cart reminders and stock alerts, and your team can step into any chat from the Botvee Inbox. Botvee uses Meta’s official WhatsApp Cloud API, so there is no QR code and no phone that has to stay switched on.

Before you start

• A Facebook account that can manage your business — You sign in with it during setup
• The phone number customers should message — A new number, or the one you already use on the WhatsApp Business app
• An AI agent trained on your business — Create one in Dashboard → My AI Agents first
• Popups allowed for botvee.ai — Meta’s sign-up opens in a popup window

How to set it up

1. 1

   Open the window

   Go to Dashboard → Integrations → WhatsApp and click “Connect”. A window titled “Connect WhatsApp Business” opens

2. 2

   Select the AI agent

   Pick the one that should answer WhatsApp messages

3. 3

   Say where the number is now

   Choose “Not on WhatsApp” for a fresh number, or one you have removed from WhatsApp; it moves to the Cloud API. Choose “On the WhatsApp Business app” to keep using the app on your phone while messages sync both ways and your agent replies alongside you

4. 4

   Click “Connect with Facebook”

   Facebook opens in a popup window. Sign in, then follow Meta’s steps: pick or create your business, and pick the WhatsApp Business number you want to use. You do not copy any IDs or tokens

5. 5

   Approve access

   When you finish, the window shows “WhatsApp connected” and your agent goes live on that number

6. 6

   Send a test message

   From another phone, message your number. The agent replies within seconds

Already see your number as Connected in Meta’s WhatsApp Manager? Use “Number already connected on Meta? Link it” instead.

What happens next

1. 1Customer messages your number
2. 2Agent answers
3. 3Team takes over if needed
4. 424-hour window closes
5. 5Template message when you write first

• Every new WhatsApp message is answered by your agent and saved in Dashboard → All Chats
• When a customer asks for a person, the chat moves to Dashboard → Inbox and your team replies from there
• WhatsApp allows normal messages for 24 hours after the customer’s last message. After that, Botvee uses an approved template (explained below)

What you can do with it

• Answer text, voice notes and photos — Voice notes are turned into text and photos are read, so customers can write the way they like
• Read documents — Customers can send a PDF, Word, Excel or text file, and the agent answers from it
• Recommend products — With price and a link to buy, from your connected store
• Confirm COD orders — Customers get Confirm and Cancel buttons. See COD Confirmation
• Send order alerts — To you and to the customer. See Order Details
• Remind shoppers — Cart reminders, browse reminders and back-in-stock alerts
• Collect ratings — After a chat, customers can rate the AI or your team member from 1 to 5 stars. Rating requests use no Botvee credits

The 24-hour rule

WhatsApp lets a business send normal messages only within 24 hours of the customer’s last message. After that, Botvee sends an approved template instead. If your team replies after 24 hours, the template goes first and your real reply is delivered as soon as the customer answers. The message shows “Waiting for customer reply — 24h window closed” until then.

Good to know

• Uses Meta’s official WhatsApp Cloud API. There is no QR code login
• One AI agent per WhatsApp number. To change the agent, disconnect and connect again
• AI replies use 10 credits each, like every channel
• Meta bills your own Meta account for WhatsApp messages, not Botvee: each number gets 1,000 free normal messages a month, AI replies included, and Meta charges from the 1,001st. Templates are always charged. See WhatsApp Templates
• Manage or disconnect from the Connected page (Dashboard → Integrations → Manage). Disconnecting stops the agent replying; past chats stay in Botvee

Troubleshooting