WhatsApp Business

Connect your AI Agent to WhatsApp Business and reply to customers automatically — text, voice notes and images are all supported.

Connect it

1. 1

   Open Dashboard → Integrations and click Connect on the WhatsApp card

2. 2

   Sign in with Facebook and complete Meta’s Embedded Signup

3. 3

   Select or create your WhatsApp Business Account and phone number

4. 4

   Done

   webhooks are subscribed automatically and your agent starts replying

Already have a number connected to Meta? You can link it directly without repeating the signup wizard.

What it does

• Replies 24/7 using your agent’s knowledge base
• Understands voice notes — they are transcribed automatically
• Reads images customers send
• Hands off to a human with full context, answered from your dashboard Inbox
• Saves every customer as a contact with their verified phone number
• Powers COD confirmation, cart recovery, stock alerts and post-delivery messages

Requirements

• A Facebook account, and a WhatsApp Business phone number — or a new number to register during signup
• The number must not be active on the normal WhatsApp app
• WhatsApp messages count toward your plan’s monthly AI message limit

Managing it

Dashboard → Connected shows your number, its status and which agent answers it. From there you can switch agents, reconnect, or disconnect.