Custom Training

Training is how your AI agent learns your business. The better your content, the better its answers. Train when you first create an agent, and again whenever your prices, products or policies change.

Before you start

• Your content in one place — Website pages, documents, or files in Google Drive
• Old information removed — Out-of-date pages give customers wrong answers
• Credits — Your first AI agent trains free. After that, 1 credit per 3,000 characters

How to train your agent

1. 1

   Add your content

   Open Dashboard → Knowledge Base and click “Add website” or “Upload files”. Or pick files at Dashboard → Integrations → Google Drive

2. 2

   Give it to the agent

   Open My AI Agents, then the agent’s menu, then “Assign Knowledge”. Tick the items and click “Save & Train AI Agent”

3. 3

   Watch progress

   Open Dashboard → Task Monitoring. Each page shows Success, Failed or Pending. Click “Retry” on failed ones

4. 4

   Test

   Ask about the new content in Dashboard → Playground. The answer should now use it

To train again after you change your website or files, use “Train AI Agent” in the agent’s menu.

What happens next

1. 1Add content
2. 2Assign to agent
3. 3Training
4. 4Check Task Monitoring
5. 5Test in Playground

During training, Botvee reads the text of each page and file and stores it in small pieces the agent can search. When a customer asks something, the agent finds the matching pieces and answers from them.

What to train on

• Home, About, Pricing and FAQ pages first — They answer most questions
• Delivery, returns and refund policies — Customers ask about these all the time
• Price lists and product guides
• Your store’s products — They sync on their own from Shopify or WooCommerce

Good to know

• Your first AI agent trains free
• After that, training uses 1 credit per 3,000 characters, and training the same page again counts again
• A page that fails is usually behind a login or blocked by the website
• Scanned PDFs (photos of paper) have no text the AI can read

Troubleshooting

• A page keeps failing — Make sure it is public, with no login and no country block
• A file is refused — Check its size against your plan (Free 50KB, Starter 100KB, Growth 200KB, Pro 300KB) and your storage
• The agent still uses old information — Delete the old page or file and train again