Email AI

Email AI reads customer emails that arrive in your connected mailbox and writes replies from your agent’s knowledge. You choose whether it only writes drafts for you to check, or sends them itself. It is in beta and open to every plan. Use it when you get many emails asking the same things as your chat customers.

Before you start

• A mailbox that can receive — Use Email (SMTP), or Gmail with the receiving step. Gmail connected with Google alone can only send
• An AI agent with good knowledge — It answers emails from the same content as chats
• Credits — Each AI email reply or draft uses 20 credits

How to set it up

1. 1

   Connect a mailbox that can receive

   Use Email (SMTP), or Gmail with the receiving step. See Gmail

2. 2

   Switch on Email AI

   Open Dashboard → Explore Features and turn on Email AI

3. 3

   Open Email AI

   In the side menu, under Conversations

4. 4

   Choose a mode on the mailbox card

   Draft Only, Direct Send or Disabled. Every mailbox starts on Disabled

5. 5

   Set your rules

   Pick the “Email types the AI may handle”, and set the reply tone and signature

6. 6

   Optional: working hours

   Tick “Restrict automatic sending to working hours”. Outside them, Direct Send saves drafts instead

7. 7

   Click “Save settings”

   The AI starts on new emails that arrive after this

The three modes

What happens next

1. 1Customer emails you
2. 2Email arrives in Botvee
3. 3AI checks the email type
4. 4Writes a reply
5. 5Saves a draft or sends it

What you can do with it

• Choose what it answers — Support, sales, billing, order, complaint, refund, booking, lead and other
• Choose how it sounds — Professional, friendly, formal, casual or empathetic, with your signature
• Review drafts — The AI Drafts tab lists drafts you can edit, send or delete
• See every step — The Activity tab records every draft and send

Good to know

• Each AI email reply or draft uses 20 credits
• Nothing happens until you choose Draft Only or Direct Send — connecting a mailbox alone hands nothing to the AI
• Out-of-office replies, bounces and mailing lists are never answered automatically
• Replies your team writes are in Email Inbox, which everyone has

Troubleshooting

• No emails arrive — The mailbox can only send. Add receiving with IMAP; the account row says “Send only” until you do
• Nothing is drafted — The mailbox is still on Disabled, or the email type is not ticked
• Drafts but no sends — You are on Draft Only, or outside your working hours