Shopify

Connect your store and the agent gains your catalogue and order data — so it can sell, track and recover, not just chat.

Connect it

1. 1

   Open Dashboard → Integrations → Shopify

2. 2

   Select the AI Agent that should answer store visitors

3. 3

   Enter your store domain, for example your-store.myshopify.com

4. 4

   Click Connect and complete Shopify authorization

5. 5

   Approve the requested permissions

Permissions Shopify asks for

Putting the widget on your storefront

The widget is installed for you when you connect. Two other ways exist if your theme needs them.

• App embed — Online Store → Themes → Customize → App embeds, then switch on Botvee. This is the cleanest option on Online Store 2.0 themes
• Manual snippet — paste the code below into theme.liquid before the closing body tag
• Nothing to do — on most themes the automatic install is enough

<!-- BotVee Chat Widget — Shopify -->
<script>
  (function(w,d,s,o,f,js,fjs){
    w['BotVee']=o; w[o]=w[o]||function(){(w[o].q=w[o].q||[]).push(arguments)};
    js=d.createElement(s); fjs=d.getElementsByTagName(s)[0];
    js.id=o; js.src=f; js.async=1; fjs.parentNode.insertBefore(js,fjs);
  }(window,document,'script','bv','https://www.botvee.ai/widget.js'));
  bv('init', { token: 'YOUR_SHOPIFY_TOKEN', platform: 'shopify' });
</script>

What syncs, and when

Synced products appear in your Knowledge Base under the Products filter, and the agent answers from them rather than querying your store on every message.

What it unlocks

• Product answers — stock, variants, price, delivery, straight from your catalogue
• Order status questions answered inside the chat
• AI upsell and cross-sell during conversations
• Abandoned cart recovery and browse abandonment
• COD confirmation to cut RTO
• Back-in-stock alerts
• Order notifications — one to you, one to the customer
• Post-delivery follow-ups and review requests

One store, one agent

A store connects to exactly one AI Agent, and an agent answers for exactly one store. Connecting a store to a different agent closes the old connection and moves the synced catalogue across, so two stores can never end up sharing one agent's product list.

• Running two stores? Create a second agent and connect it separately
• The same rule spans platforms — connecting Shopify to an agent that had a WordPress store connected retires that WordPress connection
• Order history is kept either way; only the live product mirror moves

Managing and disconnecting

• Dashboard → Connected shows the store, its status and which agent answers it
• Reconnect from there after changing store permissions — new Shopify scopes need a fresh authorization
• Uninstalling the Botvee app in Shopify Admin ends the connection immediately; your conversations, leads and order history stay in Botvee

Troubleshooting