Resend

Resend is an email-sending service. Connect your own Resend account to send customer email from your own domain, such as support@yourstore.com, and receive customer replies back into your Botvee Inbox. Choose Resend if you already use it; otherwise Email (SMTP) works with the mailbox you already have.

Before you start

• A Resend account — With your domain verified in it. Emails from an unverified domain are refused by Resend
• A Resend API key — Create one in your Resend dashboard under API Keys
• An AI agent in Botvee — The one that answers mail sent to this address

How to set it up

1. 1

   Open the window

   Go to Dashboard → Integrations and click “Connect” on the Resend card. The “Email accounts” window opens on the form

2. 2

   Pick the AI agent

   Under “Select an AI Agent to connect”, click the agent that answers this address. It shows as “Answered by”

3. 3

   Fill in the fields

   “From email” (an address on your verified domain), “From name” (what customers see, for example your store name) and “Resend API key”

4. 4

   Optional: add the signing secret now

   “Webhook signing secret (to receive replies)”. You can also add it after connecting

5. 5

   Click “Connect & verify”

   Botvee checks the key straight away and shows “connected and verified”, so a wrong key is caught now and not on your first customer email

How to receive replies

1. 1

   Copy the webhook address

   On your account row, under “Inbound webhook for this account”. Each Resend account has its own address

2. 2

   Add it in Resend

   In your Resend dashboard, create an inbound webhook and paste the address as its endpoint

3. 3

   Copy Resend’s signing secret

   Resend shows it when you create the webhook. It starts with whsec_

4. 4

   Paste it in Botvee

   Click “Add signing secret” on the account row and click “Save secret”. You see “Signing secret saved — this account can now receive”

5. 5

   Test it

   Email your address from another account and check Dashboard → Email Inbox

What happens next

1. 1Customer emails you
2. 2Resend passes it to Botvee
3. 3Signature checked
4. 4Saved in Email Inbox
5. 5Your reply goes out on the same thread

• Received emails are saved as conversations, and follow-ups join the same conversation
• Bounces, out-of-office replies and mailing-list mail are saved but never answered automatically
• Email AI can draft or send replies if you turn it on. See Email AI

What you can do with it

• Send from your domain — Confirmations, reminders, alerts and your team’s replies
• Receive replies — In Dashboard → Email Inbox
• Manage the account — The row buttons send a test email, verify, make it the default account, or remove it

Good to know

• Without the signing secret, sending works but receiving is refused. The secret is how Botvee proves an email really came from your Resend account
• Your key and secret are stored encrypted and never shown again
• One address belongs to one AI agent

Troubleshooting

• “Verification failed” — The API key is wrong or revoked. Create a new key in Resend
• Sends are rejected — The from address is not on a domain verified in Resend
• Nothing arrives in Email Inbox — Check the webhook address in Resend is this account’s own address, and the signing secret is saved
• A test email does not arrive — Check your spam folder, then your Resend logs