COD Confirmation

COD Confirmation asks every cash-on-delivery customer to confirm their order before you ship it. Fewer fake orders means fewer parcels coming back, and less money lost on delivery charges both ways. Use it if a large share of your orders are cash on delivery.

Before you start

• A connected WooCommerce or Shopify store — So Botvee sees new orders
• WhatsApp or an email account connected to the same AI agent — To reach the customer
• An approved WhatsApp template — For customers who have not written to you in 24 hours. Botvee can create one for you

How to set it up

1. 1

   Switch it on

   Open Dashboard → Explore Features and turn on COD Confirmation

2. 2

   Open the page

   Click COD Confirmation in the side menu

3. 3

   Pick one AI agent

   Then click “Settings”

4. 4

   Turn on “Confirm COD orders”

   From now on, each new cash-on-delivery order is checked

5. 5

   Set the timing

   “Confirm window (hours)” is how long the customer has to answer. “Max attempts” is how many times they are asked

6. 6

   Choose a WhatsApp template

   Needed for customers who have not written to you in 24 hours. Click Botvee’s create button and “Send for approval” if you have none

7. 7

   Click “Save Settings”

   Every new COD order is now asked to confirm

What happens next

1. 1COD order placed
2. 2Customer gets Confirm and Cancel
3. 3Customer answers
4. 4You are emailed the result
5. 5You ship confirmed orders

• WhatsApp — The customer gets “✅ Confirm Order” and “❌ Cancel Order” buttons
• Email — The customer gets Confirm and Cancel links
• You are emailed every result: confirmed, cancelled, or no answer in time

What you can do with it

• See every order — As Pending, Confirmed, Unconfirmed, Cancelled, Flagged or Fake
• See what you saved — Orders confirmed, Flagged / fake, Value saved and Total COD orders
• Check the message — Open an order to see the message the customer was sent, and send it again if needed

Good to know

• Works on every plan, Free included
• Works with WooCommerce and Shopify orders
• Which channels are used is set on the Connected page, in “Automated reminders”. Open it from Dashboard → Integrations → Manage
• Each message to the customer uses 2 credits

Troubleshooting

• Orders do not appear — Check your store is connected to this agent. On WooCommerce, check the plugin is connected
• The customer got nothing on WhatsApp — The 24-hour window was closed and no approved template was chosen, or Meta has no payment method
• Only email goes out — WhatsApp is not connected to this agent, or is switched off in “Automated reminders”