DocsGrowth & E-commerceCourier Tracking

Courier Tracking

Coming soon

Not available yet. This page describes a feature we are still building, so it is not in your dashboard today. Everything below is what it will do when it ships.

Let customers track their order inside the chat, so “where is my order?” stops reaching your team.

How it works

Customer asks
AI finds the order
Courier queried live
Status shown in chat

The customer can give an AWB / tracking number, an order number, or just their phone number. The agent fetches the live status from the courier and explains it in plain language.

Supported couriers

CourierCredentials needed
TCSAPI Key, API Secret
LeopardsAPI Key, API Password
PostExAPI Token
TraxAPI Key
Call CourierAPI Token
M&PAPI Key

Connecting a courier

  1. 1

    Open Dashboard → Courier Tracking

  2. 2

    Choose your courier

  3. 3

    Paste the API credentials from your courier account

  4. 4

    Save

    the agent can now answer tracking questions immediately

WooCommerce store

On the same page you can connect a WooCommerce store with its Consumer Key and Consumer Secret, so orders can be matched to shipments automatically.

Why it matters

  • The most repetitive support question answers itself, 24/7
  • No copy-pasting tracking links
  • Delays are explained calmly instead of escalating
  • Tracking works on the website widget and on WhatsApp