Courier Tracking
Coming soonNot available yet. This page describes a feature we are still building, so it is not in your dashboard today. Everything below is what it will do when it ships.
Courier Tracking will let customers track their parcel inside the chat, so “where is my order?” stops reaching your team. It is not available yet; this page explains what is planned and what you can use today.
What it will do
- Find the customer’s parcel from a tracking number, an order number or a phone number
- Show the live courier status in plain words
- Work on the website chat and WhatsApp
What you can do today
Your agent can already look up the status of a Shopify or WooCommerce order inside the chat. Connect your store to switch this on. See Shopify or WordPress.
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